Contact FloridaMJ

Why a Public Contact Standard Exists

The directory only works if readers can talk back to it

Every directory of regulated businesses faces the same drift problem. A storefront changes hands. A Medical Marijuana Treatment Center license is suspended^[2]. A smoke shop loses its FDACS hemp food permit and switches to a permitted neighbor^[3]. A phone number is reassigned. None of these events are announced — they appear in state databases first, in operator press releases second, and on directory pages last. The longer the gap between the state record and the public listing, the more readers waste a trip, miss a delivery window, or worse, conclude that an unlicensed retailer is licensed because a stale listing said so.

FloridaMJ closes that gap two ways. First, our Compliance Desk re-pulls the OMMU's MMTC license registry on a recurring schedule^[1] and reconciles it against every published location page. Second — and this is what this page is about — we publish a clear, unambiguous channel for readers, patients, operators, and journalists to report errors, request additions, dispute classifications, and ask questions, and we respond on a documented timeline so the channel stays trusted.

This Contact page is not a marketing form. It is the public-facing definition of how FloridaMJ takes input and converts it into editorial action. If something on the site is wrong, this is the document that explains how to get it fixed.

Channel 1 — Reader Inbox

Questions from patients, consumers, and the general public

Most messages we receive come from people trying to use the site as a practical tool: a Tampa resident newly approved for an MMUR card asking which Trulieve location stocks live rosin; a snowbird from Pennsylvania asking whether a Pennsylvania medical card lets them buy at a Naples dispensary (it does not, under § 381.986)^[4]; a Miami student asking whether the kratom drink at their gas station is legal under SB 1676 (it depends on the THC content)^[3]. These are reader questions, and they go to hello@orlandomj.com.

Our editorial team replies to reader questions within two business days. We answer questions about how Florida's medical program works, what the directory shows, where to find specific information on the site, and how to interpret published guides. We do not provide medical advice, legal advice, or recommendations for specific operators or products — those questions belong with a Florida-licensed qualified physician or attorney, and we will say so explicitly when redirecting.

Reader email is also the only channel for accessibility complaints, broken-link reports, mobile-display issues, and content typos. Treat this address as the front door for anything that affects a reader's ability to use the site.

Channel 2 — Compliance Desk

License disputes, listing corrections, takedown requests

The Compliance Desk handles every report that touches the accuracy of regulated information: a dispensary that has changed its OMMU license number after a corporate restructuring^[2]; a storefront that has closed and should be removed; a brand that has consolidated under a parent MSO; a smoke shop that has voluntarily surrendered its FDACS hemp food permit^[3]; a delivery zone that has been redrawn after a county zoning change. These reports cannot be processed in a one-line email because state-record verification is required before we change anything that affects an operator's representation on the site.

When you contact the Compliance Desk, please include the operator's exact legal name, the license or permit number you are referencing, the specific field you believe is wrong, and the public source we can use to verify the change. The OMMU's Office of Medical Marijuana Use registry, the FDACS State Hemp Program permit lookup, the Florida Department of State's Sunbiz corporate registry, and county property appraiser records are all acceptable verification sources. Press releases, social media posts, and unsigned tip-line messages are not.

Compliance reviews complete within seven business days for routine corrections and within forty-eight hours for safety-relevant issues (a license suspension we have not yet reflected, a recall, an enforcement action). The reporter receives a written response either confirming the change or explaining why the listing as published is correct.

Channel 3 — Operator Onboarding

Adding your dispensary, smoke shop, brand, or CBD store

Operators who want to be listed should start at /get-listed, which describes the four-stage verification process — identity, location, product, and compliance — that every new listing must pass^[1]. The intake form on that page goes directly to the Operator Onboarding queue, which is a separate workstream from the reader inbox so that operator submissions never get lost behind unrelated email volume.

If you cannot use the form (your point of contact is offline, your operator type is unusual, or you are submitting on behalf of multiple locations) you can email the Onboarding team directly. Include the operator's legal entity name, the OMMU MMTC license^[2] or FDACS hemp food permit number^[3], every physical address you want listed, a verifiable point of contact's name and title, and a corporate email address at the operator's domain. We do not accept onboarding requests from gmail or other generic addresses for the verification step.

Once the verification packet is complete, listings publish within seven to ten business days. Listings remain free; we do not currently accept payment for placement, ranking visibility, or sort priority. If that ever changes, the policy will be disclosed at /about and at /get-listed before the change takes effect.

Channel 4 — Press, Research, Republication

Journalists, researchers, and policy organizations

FloridaMJ's directory and statute reference pages are used as a citation source by Florida news outlets, university researchers studying state cannabis policy, and policy organizations modeling the impact of upcoming ballot initiatives. We respond to press and academic inquiries on request and will, where possible, provide the underlying data tables, source links, and methodology notes for any chart or summary published on the site.

Republication of FloridaMJ content is governed by simple rules: short excerpts (under 200 words) may be quoted with a clear attribution and a link back to the original page. Full-article republication, bulk listing data export, and the use of our content to train commercial AI models all require a prior written license. Email the Editorial Team to discuss licensing.

Verification Sources

The records we check before we change a listing

We document our verification sources publicly so that anyone reporting a correction can pre-check the source we will use and skip the back-and-forth. For Medical Marijuana Treatment Centers, the source of truth is the OMMU's published MMTC license list, which identifies every active vertically integrated license-holder by legal entity name, principal address, and license number. For smoke shops and CBD retailers, the source of truth is the FDACS State Hemp Program permit registry, which records every hemp food permit by physical address and permit number. For statutory questions, we cite the live text of Chapter 381 and Chapter 893 directly from the Florida Legislature's online statutes service.

When the OMMU and an operator's own statements diverge — for example, when a dispensary's website lists a location that is not in the active license registry — we publish the OMMU's record and footnote the discrepancy. Readers can rely on the directory to reflect the state's record first and operator marketing second.

What We Cannot Help With

The boundary lines on every inbox

FloridaMJ does not arrange MMUR card appointments, recommend specific qualified physicians, dispense legal advice on individual matters, mediate consumer disputes between patients and operators, broker cannabis transactions, or process refunds for purchases made at any operator listed on the site. We are not the Office of Medical Marijuana Use; if your card has not arrived, contact OMMU directly at the number on the registry. We are not the Florida Department of Agriculture; if a hemp product is sold to a minor in violation of SB 1676, file a report with FDACS.

We will, however, route serious safety reports to the appropriate state agency and, when an operator's behavior threatens public safety, publish an editorial alert flagging the issue while the agency investigates. Use the Compliance Desk address for any report that fits this description.

Mailing Address & Hours

Where the team works

FloridaMJ operates as a distributed editorial team. We do not maintain a public walk-in office because we do not handle cannabis, currency, or in-person transactions of any kind. All correspondence is handled by email at hello@orlandomj.com. For physical mail, contact us first by email and we will provide an appropriate mailing address.